Your privacy is of paramount importance to us. We adhere to strict confidentiality when handling customer details, addresses, and order records.
When you submit a size inquiry or place an order via our WhatsApp concierge, we collect:
Your information is used strictly to fulfill your jewellery order, provide insured shipping tracking updates, verify warranty and lifetime silver buyback authenticity, and respond to your direct queries on WhatsApp. We do not sell, rent, or trade your personal data to third-party telemarketers or ad brokers.
Lead records and referral statistics are securely stored in enterprise-grade serverless cloud infrastructure with strict access controls. Only authorized Silver Vyom workshop staff have access to order records for invoice generation and courier booking.
You have the right to request access to or deletion of your contact information from our CRM at any time. For privacy inquiries, please contact our privacy compliance desk at concierge@silvervyom.com.